Refund and cancellation policy
Last updated: 16 August 2026
Personal subscriptions are sold through Paddle. This policy explains cancellation and when refunds may apply.
Refund window
You may request a refund within 14 days of the initial purchase if the cloud sync feature did not work as described. Refund eligibility may depend on usage and Paddle’s policies for your region.
Cancellation
You can cancel auto-renewal from your Consolieri account. Access continues until the end of the paid period unless otherwise stated at checkout.
How to request
Email support@ecooz.com with your account email and Paddle receipt or transaction id. We respond as soon as practical during business days.
Contact
Billing support: support@ecooz.com.